Terms and Conditions
Please read these terms carefully before booking a session or visiting our play cafe
Welcome to Cloud Nine Play Cafe. By entering and using the facilities at Cloud Nine Play Cafe ("we", "us", "our"), you acknowledge and agree to the following terms and conditions. Please read these terms carefully before booking a session or visiting our premises.
Last Updated: September 21, 2026
1. Parental Supervision
All children must be supervised by a parent or guardian at all times while on our premises. Cloud Nine Play Cafe is not responsible for the supervision or care of children during their visit. Parents and guardians must remain present and attentive to their children's activities at all times.
2. Food and Beverage Policy
No outside food or beverages are permitted on the premises. Only food and beverages purchased at Cloud Nine Play Cafe may be consumed on site. This policy is in place so we can control allergens as best as possible and maintain our food safety standards. Please respect that we are a café and have the same rules as a typical restaurant or cafe.
3. Play Area Rules
No shoes are allowed in the play area. We pride ourselves on how clean our setting is, and we ask that you please respect this by removing your shoes at your table before entering the play area. Shoes must be stored at your table or in designated storage areas.
4. Play at Your Own Risk
The play equipment and facilities are designed for children's enjoyment. However, participation in any activity is at your own risk. Cloud Nine Play Cafe, its owners, employees, and affiliates are not liable for any injuries, accidents, or damages that may occur on the premises, including but not limited to:
- Slips, trips, and falls
- Injuries from play equipment
- Collisions with other children or equipment
- Any other incidents that may occur during your visit
5. Health and Safety
Children who are unwell or showing symptoms of illness (including but not limited to fever, vomiting, diarrhoea, or contagious conditions) are not permitted to use the play area for the safety of other guests. We reserve the right to refuse entry to any individual who poses a health risk to others. If you or your child becomes unwell during your visit, please inform a staff member immediately.
6. Allergy Awareness
While we make every effort to accommodate dietary needs and provide allergen information, due to the size of our kitchen and prep area we cannot guarantee that food and beverages are free from allergens, including but not limited to nuts, gluten, dairy, eggs, soy, and other common allergens. Parents and guardians are solely responsible for managing any dietary restrictions or allergies. Please inform our staff of any allergies before ordering, and always check ingredient labels when available.
7. Personal Belongings
Cloud Nine Play Cafe is not responsible for any lost, stolen, or damaged personal items, including but not limited to:
- Clothing, shoes, and accessories
- Prams, pushchairs, and car seats
- Bags, wallets, and electronic devices
- Toys and other personal items brought from home
Please keep your belongings secure at all times. We recommend not bringing valuable items if possible.
8. Behavior Expectations
We aim to provide a safe and friendly environment for all guests. Disruptive, aggressive, or inappropriate behavior will not be tolerated. We reserve the right to ask any guest to leave the premises without a refund if their behavior:
- Endangers the safety of other guests or staff
- Is disruptive to other families
- Violates any of these terms and conditions
- Is otherwise inappropriate for a family-friendly environment
9. Liability Waiver
By entering the premises and using our facilities, you release Cloud Nine Play Cafe, its owners, employees, and affiliates from any liability for personal injury, property damage, or other claims that may arise from participation in activities or use of the facility. This includes but is not limited to injuries resulting from play equipment, interactions with other guests, or any other activities on the premises.
10. Photo and Video Consent
Cloud Nine Play Cafe may take photos or videos for promotional purposes, including on our website and social media channels. If you do not wish to be photographed or recorded, please notify a staff member upon arrival. We will make every effort to respect your privacy, but we cannot guarantee that you will not appear in background shots or group photos taken by other guests.
11. Facility Rules and Guidelines
All guests must adhere to the rules and guidelines posted throughout the facility. These may include age restrictions for certain areas, capacity limits, and other safety guidelines. Failure to comply may result in removal from the premises without a refund.
12. Booking Terms
12.1 Booking and Payment
All bookings require payment of a deposit to secure your session. The full booking terms and payment details are provided at the time of booking. By completing a booking, you agree to pay the full amount as specified.
12.2 Cancellation and Refund Policy
Our cancellation and refund policy is as follows:
- 24 hours or more before the session: Full refund available
- Less than 24 hours before the session: Not eligible for a refund
- No show: No refund available
- Rescheduling: Available if you are unable to attend your session, subject to availability
In the event of illness or emergency, please contact us as soon as possible. We will review each case individually and may, at our discretion, offer a refund or rescheduling option.
12.3 Capacity Limits
We have a maximum capacity of 10 children per session and approximately 15 adult places, depending on the size of bookings. Once either capacity is reached, we stop taking bookings. We reserve the right to refuse bookings if capacity has been reached.
13. Age Restrictions
Our play area is designed for children aged 0-4 years. However, older siblings and children are welcome to accompany and play with younger siblings. Please note that some equipment may have specific age restrictions for safety reasons. Parents and guardians are responsible for ensuring their children use age-appropriate equipment.
14. Space and Seating Limitations
Cloud Nine Play Cafe is a small, intimate, family-run play cafe with a selection of toys and play equipment. Please note that seating is limited and space is limited. We ask that you be mindful of prams and pushchairs. There is a free car park very close by for customers. We are not a large soft play centre - we are a cosy play cafe designed for a calm, intimate experience.
15. Changes to Terms and Conditions
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our facilities after changes are posted constitutes acceptance of the updated terms.
16. Contact Information
If you have any questions about these terms and conditions, please contact us:
By entering Cloud Nine Play Cafe and using our facilities, you acknowledge that you have read, understood, and agreed to the terms outlined in this document.